We procured spherical vacation connecting flights via Charlotte from Boston to Aruba for 11/28/2015. We paid out additionally to your “extra home†seating. No where by had been we educated that these “added area†seats didn't offer a reclining choice. Once we arrived in Charlotte, we boarded flight 874 only to b informed because of the Captain that he required to carry out some “program upkeep†that would take a “few minutes†in advance of we remaining, due to the fact he “would not have the capacity to depart Aruba in time†if he waited to acquire it done performed there.
I'm standing at American Airways counter in McAllen, Tx expecting a resort voucher three several hours just after landing from Flight 5783 which was redirected due to undesirable weather conditions more than Queretaro.
Stranded in San Diego, CA. Made an effort to connect with client relations number, but web page lists the same variety as cargo amount. Is that this in order to avoid telephone calls. Waited above two several hours to get a return connect with from reservations.
I have tried out reserving flights from Charlotte ,NC to Tobago. I am not able to ebook these flight on yours or US Airs Internet websites,even so I can reserve them on Expedia and Travelocity. I didn’t want to e book these having a 2nd bash.
I used to be privileged plenty of to be on board American Airlines Flight #32 (LAX – JFK) on labor day….my spouse And that i ended up seated separately…we experienced a Loss of life while in the family members and ended up planning to nyc for your funeral…….
I would love anyone to phone me concerning the a few worst client service calls I've at any time had now. Electronic mail me first since the representative explained I am able to only get it done in creating. #flysouthwest. #behelpfulfail
I am a million member and usually enjoy touring on AA,but U.S. Air is no superior. The personnel is extremely impolite
We've been so amazing upset with this type of mis-cure and lousy administration by American Airways and won't ever fly you yet again.
This exercise will not be just one American Airlines really should keep on to exercise as is dehumanizing and down proper inconsiderate of shelling out buyers. This knowledge has totally still left a bad style in my mouth and it took faraway from The nice holiday I a short while ago seasoned .
So, There are some factor’s I've found that I will Take note here, and contemplate it my very own educational venting due to the fact they do not provide the customer properly at all with regards to this:
I scheduled our spouse and children journey to Cancun through Orbitz (there were 5 of us). Whilst sitting down at the gate read in Pittsburgh, PA I made a decision to technique the desk to inquire about upgrading my spouse And that i to firstclass. I used to be stunned to find out that “my ticket†disallowed me to improve, and wasn’t given a reason and was instructed whatever value I used to be willing to pay out I couldn’t upgrade. What was shocking is there wound up currently being six unused first-class seats obtainable. Exact detail occurred on just how back from Cancun to Pittsburgh. Straight through flight equally techniques with only two seats in firstclass being used on the way back again.
I attempted getting in touch with AA for restitution and gained a “form letter†apologizing for my knowledge.
Upon arrival in Panama with flight AA959 among the two luggages, a Roncato luggage, ( pics hooked up ) worth €189 arrived damaged. I quickly went to the suitable Office environment In the airport, in which the sole remark was they handed me a « checking Write-up Hurt detect », which I enclose herewith. I expended the following day shopping for a completely new luggage and attempting to get in touch along with your places of work by means of the phone figures indicated within the said document without the need of, nevertheless, receiving any reply – the cellular phone is never answered and the line goes blank soon after quite a few minutes of waiting around, irrespective of which selection I dial. I Consequently carry on my journey and on my arrival in Miami airport for my return journey (flight AA2198 on March 24) I all over again try to Speak to your Business on the airport, but the sole advice they might give me was to problem a grievance by means of your website, which I am now executing. Apart from the above, I do have One more – and possibly far more really serious – complaint. At time of my reservation I paid out an extra $88 ($forty four each) for excess comfort seats. To my shock, the seats turned out to become the traditional – no excess – seats.
Never I repeat by no means will I select American Airways. Once more.Totally unprofessional staff through the ticket agent to flight attendants. Each of the jokes I've read about this getting a †cattle hauler †airline is unfortunately true in my modern knowledge.quite unfortunate.